Terms of service

What you book, and what we owe you.

Last updated 22 September 2026 · plain language, the legal effect is the same

1. Who we are

RACEFRAME is operated by [COMPANY NAME, LEGAL FORM, REGISTRATION NO.], [STREET, POSTCODE CITY, COUNTRY] ("we"). We are an independent service. We are not affiliated with, endorsed by or connected to HYROX, Sportograf or any event organiser. HYROX is a registered trademark of its respective owner.

2. A booking request is not yet a contract

Sending the form is a request. The contract exists only when we confirm your slot by email. We confirm within 24 hours or tell you the slot is gone. Until then nothing is charged and you owe nothing.

3. Price and payment

Prices are shown per package on the site (Race Story €89, Race Reel €129, VIP Day €199; sponsor pilot from €490). [Prices include / exclude VAT at X %.] After confirmation we send a payment link; payment is due before race day. If the payment is not made by then, the slot is released.

4. What is included

Each package lists exactly what you receive (number of photos, reel length, extras) and delivery is the next morning after your race day. We deliver by download link, available for 30 days.

What is not included: we cover pre-race, post-race and race-day storytelling. On-course coverage only where venue rules permit. We never promise full station coverage, following you through the race, official event access or guaranteed on-course footage. Venue rules can change on the day; if they do, we shoot what is allowed and the price does not change.

5. Your part

You send your start time, bib number and an outfit photo [48 hours] before race day, and you are at the agreed meeting point at the agreed time. If we cannot find you because that information was missing or wrong, we still deliver what we captured, and the price stands.

6. Changes, cancellation and refunds

  • You cancel 7 or more days before the event: full refund.
  • You cancel less than 7 days before: no refund, but you can move the booking once to another event in the same season, subject to availability.
  • You miss your start or don't race: tell us as early as you can. If you are at the venue, we still shoot the pre- and post-race story; there is no refund.
  • The event is cancelled or postponed by the organiser: full refund, or you move the booking to the new date — your choice.
  • We cannot deliver (illness, equipment failure, being refused entry to the venue): full refund. That is the limit of what we owe in that case.

7. Who owns the content

We keep the copyright. You get a permanent, worldwide licence to use everything we deliver for personal purposes and on your own social channels, including passing it to your sponsors for their social channels. Reselling the content or licensing it to media is not included; ask us.

We use your content in our own portfolio (website, social, pitch decks) only if you tick the opt-in on the booking form. You can withdraw that opt-in at any time by email and we stop new public use within 14 days.

Sponsor pilots come with a separate usage-rights document that lists exactly which assets a brand may use, where and for how long.

8. Other people in the frame

Race-day photos may show other athletes and spectators in the background. We do not photograph minors as subjects, and we remove a background person from a delivered asset on request where it is technically possible.

9. Liability

We are liable for intent and gross negligence without limit. For ordinary negligence our liability is limited to the price of your booking. Nothing here limits liability that cannot be limited by law, including for injury to life or health.

10. Consumer rights

If you book as a consumer in the EU, your statutory rights are unaffected. Because the service is tied to a specific date, the 14-day right of withdrawal ends once we have started performing the service with your express consent; before that you can withdraw by email.

11. Law and disputes

Slovenian law applies [adjust to the controller's country], without limiting mandatory consumer protection where you live. EU consumers can also use the EU online dispute resolution platform. Contact for everything: hello@raceframe.studio.